My name is not allowed in Hot Shots Golf ONLINE on PS3… read below
by vipeness on August 13th, 2008
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link to playstation 3 forum post
(please forgive the typos as I’m very tired right now) sorry
I have been under a lot of stress lately as a gamer. The only reason I state this, is when I got my PS3, it was for a few hot titles.
The one title that I’m speaking about is Hot Shot Golf on the PS3. I play this game all the time but when the game first came out,I got it at my local gamestop the moment they opened. I get home and play the game. Everything is fine. I even get my buddies to get the game too so we can play online together. As normal, I’m the host for pretty much all the games. So we all get in the same lobby and I created a default game. After creating a game, I get to the screen where it says join room, after I enter my room, I get booted from making my own online games. I get greeted with Cannot Make Online Room. It’s a PS3 system message. OK, so I try again and same thing. So I called Sony to see what the issue was.
I’m fairly familiar with networks, pcs, and other electronical devices enough to land a job in a very high volume IT job managing 300 computers. So My knowledge is great for this kind of stuff, and I walk through the steps with the PS3 technical support.
I follow the turn off machine, turn off cable modem, router the entire steps to verify I have an internet connection. After explaining calmly that I have completed the tests and that this is the only game that will not allow me to create a room for friends to play, they ask about the disk quality. I said that everything is fine, that I keep all my equipment very clean and in a non-destructive manner and everything I have is in brand new condition.
After walking through numerous tech support, the operator says it is my internet. I explain that I would like to speak to a supervisor in charge that can help me. I finally get to speak with a supervisor and they had no idea what the issue was. I explained that I could not create an online game for friends to join on Hot Shots Golf on the PS3. I also explain all the steps that I have gone through and explain that plugging the PS3 directly into the modem itself still does not fix the issue. I am then told to wait for a patch for the game. Please keep in mind, this was at the time the game was first released.
After 2 patches and 10 phone calls of the same exact issue, I now arrive here. I just called Sony again to be passed from a tech support agent, to supervisor, to a manager. The manager explained that the game was made by Sony and that they cover it, but the only thing he could help me with was Tips and Codes. I told him this has been an ongoing issue for some time now and it has never been resolved.
Now I explain to the manager that during a time that I played World of Warcraft, my screen name was banned from the game due to pornographic / sexual content. During that time, it took me over 1 1/2 months to get the issue straighten out and my name was allowed back to my character. This was after I had actually called Blizzard Ent. themselves and go through the operator and got myself to a game designer for World of Warcraft. He was able to get it straighten out very quickly after explaining to him about my name and how long I have had it. I have had my nickname for over 16+ years and even have a .com as well. I tried going into professional gaming, but I had my first son, and I decided to only play for fun. My .com is vipeness.com My nickname is VipeNess. The reason my name was banned, because someone that I killed in the World of Warcraft, I killed them 10 times in 1 night, no ganking or anything, just kept running into me reported my name as sexual and World of Warcraft admins saw in my name what resembled the word " p%$#$ " ha ha get it out now. Was news to me after talking to the game designer. Well, I had shown them proof that the name was not meant for that, it was lifted after explaining my history.
Now this is where it gets deeper. After doing a custom firmware update to my router, and trying it out again, I was still not able to create a game. I then called one more time, and got another manager. He explained it was my cable company blocking ports. Being the sucker, and being on the phone for 2 hours with the same processes all over again, I then call my ISP. And as you know it, they weren’t blocking any ports on my cable modem, even getting to the GUI interface of the modem itself. He explained to me, which I already knew that most companies play the cold call game and shift the customer back and forth until the customer gives up and doesn’t call anymore.
This is alot for a gamer to do for a game, but I love gaming and wanted to resolve this. I call Sony back again, (and keep in mind that I work so my work hours are from 12 to 15 hours a day and tech support to Sony is kind of hard to call at work) and get to another manager. I explain to him after all these months, that nothing has happened, no progress, and I explain to them again about my Blizzard story and he said… that SONY DOES NOT BLOCK NAMES especially MY NAME.
Well today, I was just sick of it, and made my wife an account on my PS3. Got her an account for the PSN, and tested out the Hot Shots Golf game and low and be hold, it WORKS! With much distressed, I call Sony and tell the manager that. He doesn’t believe me and says it is my ports AGAIN and that I need to call the tech support for my ISP. He was unable to handle anything and to email Sony on their website, which I have numerous amounts of time and with no luck, mostly automated messages, even when referencing to my case # through email. Just a heads up, case #’s thru email and tech support live are not the same.
So now I’m stuck, unable to do anything and if I want to play, I can not play with my name that I have had for 16+ years and don’t understand why no one will help me get to the bottom of this.. it’s very frustrating that Sony won’t give me any phone numbers, or real support for my issue, which I have figured out myself. My name " VipeNess " is not allowed on Hot Shots Golf, period! I can play everything else and make rooms, just not on Hot Shots Golf.
Can you please help me? I’ve run out of options and nothing else to do. Maybe a voice from someone can shed some light and point me in the right direction, besides changing my name. Please help and anything that any game dev can do would be awesome.
- VipeNess
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